Refund Policy

Live billing is disabled during the founder-assisted beta, so PromptJang does not currently create charges or invoices that could require a refund. The policy below applies after paid billing is activated for a workspace.

Usage charges are normally non-refundable because they reflect accepted events already processed by the service.

PromptJang may issue a credit or refund for confirmed duplicate metering, technical billing errors, charges created after a documented suspension should have taken effect, or an accepted item that PromptJang loses or never handles because of a confirmed PromptJang fault. A customer target failure does not automatically remove accepted-item usage because retries, reads, claims, acknowledgements, and replays are already free.

Request review within 14 days of the invoice date at [email protected]. Include the workspace, invoice, affected event range, and reason for the request.